Services / Tech Support
Tech issues sorted, fast.
Software problems and network issues are handled remotely via secure screen sharing. Hardware repairs and on-site visits are available within Nairobi — we'll arrange a convenient time.
Remote support covers: software, viruses, email, configuration, passwords. On-site covers: hardware, network cabling, printer setup, and physical installs.
What We Fix
Slow & Crashing Computers
Diagnostics, cleanup, driver updates, and optimization to get your machine running properly.
Virus & Malware
Full scan and removal of viruses, ransomware, spyware, and adware — and prevention setup.
Email & Account Setup
Business email configuration, Gmail/Outlook setup, and password recovery.
Network & Wi-Fi
Router configuration, slow Wi-Fi troubleshooting, office network setup and cable runs.
Packages & Pricing
Remote Session
Software issues, virus removal, or configuration help — resolved remotely.
Pricing
KES 2,000
/session
- ✓Secure remote desktop access
- ✓Software installation & setup
- ✓Virus & malware removal
- ✓Email & account configuration
- ✓Up to 1 hour per session
- ✓Available Mon–Sat
Small Business Retainer
Ongoing IT coverage for small businesses — no surprises, just reliable support.
Pricing
KES 8,000
/month
- ✓Up to 5 devices covered
- ✓4 remote sessions/month
- ✓Priority response time
- ✓Software updates & patches
- ✓Antivirus management
- ✓Basic network support
- ✓Monthly IT health check
Business Retainer
Full IT support for growing businesses with multiple devices and complex needs.
Pricing
KES 20,000
/month
- ✓Up to 15 devices covered
- ✓Unlimited remote sessions
- ✓2 on-site visits/month
- ✓Server & network management
- ✓Data backup monitoring
- ✓IT procurement advice
- ✓SLA: 4-hour response time
- ✓Emergency support line
On-site visits within Nairobi: additional transport charge applies. Remote support is available nationwide.
Book Support