Services / Tech Support
Tech issues sorted, fast.
Software problems and network issues are handled remotely via secure screen sharing. Hardware repairs and on-site visits are available within Nairobi. We'll arrange a convenient time.
Remote support covers: software, viruses, email, configuration, passwords. On-site covers: hardware, network cabling, printer setup, and physical installs.
What We Fix
Slow & Crashing Computers
Diagnostics, cleanup, driver updates, and optimization to get your machine running properly.
Virus & Malware
Full scan and removal of viruses, ransomware, spyware, and adware, plus prevention setup.
Email & Account Setup
Business email configuration, Gmail/Outlook setup, and password recovery.
Network & Wi-Fi
Router configuration, slow Wi-Fi troubleshooting, office network setup and cable runs.
Packages & Pricing
Remote Session
Software issues, virus removal, or configuration help, resolved remotely.
Pricing
KES 2,000
/session
- Secure remote desktop access
- Software installation & setup
- Virus & malware removal
- Email & account configuration
- Up to 1 hour per session
- Available Mon–Sat
Small Business Retainer
Ongoing IT coverage for small businesses. No surprises, just reliable support.
Launch Price
KES 3,500/month
KES 5,000/month standard price
Launch pricing: first 25 retainer clients
- Up to 5 devices covered
- 4 remote sessions/month
- Priority response time
- Software updates & patches
- Antivirus management
- Basic network support
- Monthly IT health check
Business Retainer
Full IT support for growing businesses with multiple devices and complex needs.
Pricing
KES 20,000
/month
- Up to 15 devices covered
- Unlimited remote sessions
- 2 on-site visits/month
- Server & network management
- Data backup monitoring
- IT procurement advice
- SLA: 4-hour response time
- Emergency support line
On-site visits within Nairobi: additional transport charge applies. Remote support is available nationwide.
Hardware fault instead of a software issue? See our computer repairs page.
Book Support